FAQs

Welcome to the Lekelajg FAQ section! Here, you can find answers to some of the most common questions regarding our products and services. If you don't find what you're looking for, feel free to reach out to our customer support team at [email protected] or call us at +1 737-825-8057.

1. What types of products do you sell?

At Lekelajg, we specialize in high-quality computer monitors and projectors. Our product range includes monitors for both personal and professional use, as well as projectors suited for home entertainment and business presentations.

2. Do you offer international shipping?

Currently, Lekelajg only ships within the United States. We do not offer international shipping at this time. We are working towards expanding our shipping areas in the future.

3. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your order through the carrier’s website (e.g., UPS, FedEx, USPS). If you have any issues tracking your order, feel free to contact us at [email protected].

4. What is your return policy?

We offer a 30-day return policy on most products. If you're not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please visit our Return and Refund Policy for full details on how to initiate a return.

5. How do I return a product?

To return a product, please contact our customer service team at [email protected] with your order number and reason for the return. After we process your return request, we will issue you a Return Merchandise Authorization (RMA) number and instructions on how to send the item back.

6. What should I do if my product is damaged or defective?

If you receive a damaged or defective product, please contact us immediately at [email protected], providing your order number, pictures of the damage or defect, and a description of the issue. We will work with you to arrange a return, replacement, or repair based on our warranty policy.

7. How long does shipping take?

Standard shipping typically takes between 3-5 business days within the United States. Expedited shipping options are also available at checkout for faster delivery. Please note that delivery times may vary depending on the shipping carrier and your location.

8. Can I cancel my order?

Orders can only be canceled if they have not yet been processed or shipped. If you wish to cancel your order, please contact us immediately at [email protected]. If the order has already shipped, we can help you with the return process once you receive your product.

9. How do I know which monitor is right for me?

Choosing the right monitor depends on your specific needs, such as screen size, resolution, and purpose (gaming, office work, multimedia, etc.). You can browse our product descriptions and specifications on each monitor page for detailed information. If you need personalized recommendations, our customer service team is happy to help! Just reach out to [email protected].

10. Do your monitors come with a warranty?

Yes, all Lekelajg monitors come with a 1-year limited warranty. This warranty covers defects in materials and workmanship under normal use. For full details on what is covered and how to file a warranty claim, please refer to our Warranty Policy.

11. Are your monitors compatible with Mac and PC?

Yes, our monitors are compatible with both Mac and PC systems. Most of our monitors have standard HDMI, DisplayPort, or VGA inputs, which work with a wide range of devices. Be sure to check the specifications on each product page for the exact input/output options.

12. Do you offer customer support?

Yes, we provide dedicated customer support Monday through Sunday, from 9:00 AM to 6:00 PM (CST). You can contact us via: